Data protection declaration
1) Information on the collection of personal data and contact details of the person responsible
1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is any data that can be used to identify you personally.
1.2 Responsible for the data processing on this website in terms of the Data Protection Regulation (GDPR) is encuma Handels GmbH, Dorfplatz 17, 9121 Tainach, Österreich, Tel.: +43720310715, E-Mail: firstname.lastname@example.org. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the person responsible). You can recognise an encrypted connection by the string „https://“ and the lock symbol in your browser bar.
2) Data collection when visiting our website
When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser sends to our server (so-called „server log files“). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our visited website .
- The date and time at the time of access .
- Amount of data sent in bytes .
- Source/reference from which you came to the page .
- Browser used
- Operating system used
- IP address used (if applicable: in anonymised form)
The processing is carried out in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files on a regular basis if there are concrete indications of illegal use.
To make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and make it possible to recognise your browser the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a predefined period of time, which may differ depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.
In some cases, cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 Para. 1 lit. b DSGVO either for the performance of the contract, in accordance with Art. 6 Para. 1 lit. a DSGVO in case of a given consent or according to Art. 6 para. 1 lit. f DSGVO to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Please note that if you do not accept cookies, the functionality of our website may be limited
4) Contacting us
When contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected when using a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for contacting you and the associated technical administration. The legal basis for the processing of this data is our legitimate interest in responding to your request in accordance with Art. 6 Para. 1 lit. f GDPR. If your contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR. Your data will be deleted after your request has been processed. This is the case if it can be inferred from the circumstances that the matter in question has been finally clarified and provided that there are no statutory retention obligations to the contrary.
5) Data processing when opening a customer account and for the processing of contracts
In accordance with Art. 6 Para. 1 lit. b GDPR, personal data will continue to be collected and processed if you provide it to us for the performance of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the above address of the person responsible. We store and use the data provided by you for the purpose of processing the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by us.
6) Use of customer data for direct marketing
6.1 Signing up for our email newsletter
If you register for our e-mail newsletter, we will send you information about our offers on a regular basis. Only your e-mail address is required for sending the newsletter. The provision of further data is voluntary and will be used to address you personally. We use the so-called double opt-in procedure for sending the newsletter. This means that we will only send you an e-mail newsletter once you have expressly confirmed that you consent to receiving the newsletter. We will then send you a confirmation e-mail asking you to confirm that you wish to receive the newsletter in the future by clicking on an appropriate link.
With the activation of the newsletter, we will send you a confirmation e-mail asking you to confirm that you wish to receive the newsletter in the future by clicking on an appropriate link.
By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 Para. 1 lit. a GDPR. When you register for the newsletter, we store your IP address entered by your Internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later date. The data collected by us when you register for the newsletter will be used exclusively for the purpose of advertising in the newsletter. You can unsubscribe from the newsletter at any time by clicking on the link provided for this purpose in the newsletter or by sending a message to the responsible person mentioned at the beginning. After unsubscribing, your email address will be deleted from our newsletter distribution list without delay, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this declaration.
6.2 Sending the e-mail newsletter to existing customers
If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you offers by e-mail for similar goods or services to those already purchased from our range. For this purpose, we do not need to obtain any separate consent from you in accordance with Section 7 (3) of the German Unfair Competition Act (UWG). The data processing is carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6 Para. 1 lit. f GDPR. If you have objected to the use of your e-mail address for this purpose, we will not send any e-mails. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by notifying the responsible person named at the beginning. For this purpose, you will only incur investigation costs in accordance with the basic rates. After receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately.
6.3 Newsletter dispatch via Sendinblue
Our e-mail newsletters are sent via the technical service provider Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin, to whom we pass on the data you provided when registering for the newsletter. This transfer takes place in accordance with Art. 6 Para. 1 lit. f GDPR and serves our legitimate interest in using an effective, secure and user-friendly newsletter system. The data you enter for the purpose of receiving the newsletter (e.g. e-mail address) is stored on Sendinblue's servers in the EU.
Sendinblue is not responsible for the security of your data.
Sendinblue uses this information to send and statistically evaluate the newsletter on our behalf. For the evaluation, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files that are stored on our website. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type and operating system). The data is collected exclusively in pseudonymous form and is not linked to your other personal data; direct personal reference is excluded. This data is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients. If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.
Furthermore, Sendinblue may use this data in accordance with Art. 6 Para. 1 lit. f GDPR itself on the basis of its own legitimate interest in the needs-based design and optimisation of the service as well as for market research purposes, for example to determine the countries from which the recipients come. However, Sendinblue does not use the data of our newsletter recipients to write to them itself or to pass them on to third parties.
We have concluded an order processing agreement with Sendinblue, with which we oblige Sendinblue to protect our customers' data and not to pass it on to third parties.
7) Data processing for order handling
7.1 In order to process your order, we work together with the following service provider(s), who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers after the following information has been provided.
The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the scope of payment processing, insofar as this is necessary for payment processing. If payment service providers are used, we will inform you explicitly below. The legal basis for the transfer of data is Art. 6 Para. 1 lit. b GDPR.
7.2 In order to fulfil our contractual obligations to our customers, we work together with external shipping partners. We pass on your name and delivery address and, if necessary for delivery, your telephone number to a shipping partner selected by us, exclusively for the purpose of delivering the goods in accordance with Art. 6 Para. 1 lit. b of the GDPR.
7.3 Use of special service providers for order processing and handling
Order processing is carried out by the service provider plentymarkets (plentysystems AG, Bürgermeister-Brunner-Str. 15, 34117 Kassel). Name, address and, if applicable, other personal data will be passed on to plentymarkets in accordance with Art. 6 Para. 1 lit. b of the GDPR solely for the purpose of processing the online order. Your data will only be passed on to the extent that this is actually necessary for the processing of the order. Details on the data protection of plentymarkets and the data protection declaration of plentymarkets GmbH can be viewed on the plentymarkets website at plentymarkets.eu.
7.4 Use of payment service providers (payment services)
When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered - "purchase on account" or „payment by instalments“ via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), as part of the payment processing. The transfer is carried out in accordance with Art. 6 Para. 1 lit. b of the GDPR and only insofar as this is necessary for the processing of the payment. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or, if offered, purchase on account or payment by instalments via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of PayPal's legitimate interest in determining your ability to pay. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. For further information on data protection, including information on the credit agencies used, please refer to PayPal's data protection statement: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
. You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual processing of payments. - Unzer
When paying by credit card via Unzer, the payment is processed by the payment service provider Payolution GmbH Columbusplatz 7-8, Stiege 1 / 5th floor, 1100 Vienna, Austria, to whom we pass on your data provided during the ordering process exclusively for the purpose of processing the payment in accordance with Art. 6 Para. 1 lit. b GDPR. The data is only passed on insofar as it is actually necessary for processing the payment. Unzer will pass on your data to HUELLEMANN & STRAUSS ONLINESERVICES S.A., 1, Place du Marché, 6755 Grevenmacher, Luxembourg, in order to process the payment – insofar as this is necessary – in accordance with Art. 6 Para. 1 lit. b GDPR.
When selecting the payment method „Invoice purchase via Unzer“, „Direct debit via Unzer“ or "Instalment purchase via Unzer", you will be asked to provide your personal data (first and last name, street address, house number, postcode, town, date of birth, e-mail address and telephone number) during the ordering process. In order to protect our legitimate interest in determining our customers' ability to pay, we forward this data to Payolution GmbH Columbusplatz 7-8, Stiege 1 / 5th floor, 1100 Vienna, Austria, in accordance with Art. 6 Para. 1 lit. f GDPR for the purpose of a credit check. Payolution GmbH checks on the basis of the personal data provided by you as well as other data (such as shopping basket, invoice amount, order history, payment experience) whether the payment method selected by you can be granted with regard to payment and/or bad debt risks. In order to decide on the establishment or implementation of a contractual relationship, identity or creditworthiness information from the following credit agencies may be included in accordance with Art. 6 Para. 1 lit. f GDPR:
- SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden
- CRIF GmbH, Diefenbachgasse 35, 11 50 Vienna, Österreich
- CRIF AG, Hagenholzstrasse 81, 8050 Zürich, Switzerland
- CRIF Bürgel GmbH, Radlkoferstraße 2, 81373 München, Germany
- SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany
- KSV1870 Information GmbH, Wagenseilgasse 7, 1100 Vienna, Austria
- Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss, Germany
- infoscore Consumer Data GmbH, Rheinstrasse 99, 76532 Baden-Baden, Germany
- ProfileAddress Direktmarketing GmbH, Altmannsdorfer Strasse 311, 1230 Vienna, Österrei - Emailage LTD, 1 Fore Street Ave, London, EC2Y 5EJ, United Kingdom
- ThreatMetrix, The Base 3/F, Tower C, Evert van de Beekstraat 1, 1118 CL Schiphol, The Netherlands
- payolution GmbH, Columbuscenter, Columbusplatz 7-8, 1100 Vienna, Austria
- Universum Business GmbH, Hanauer Landstr. 164, 60314 Frankfurt am Main, Germany
The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. You can object to this processing of your data at any time by sending a message to the data controller or to Unzer or Payolution GmbH. However, Unzer or Payolution GmbH may still be entitled to process your personal data if this is necessary for contractual payment processing.
8) Contact for rating reminder
Rating reminder through ShopVote
. If you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 lit. a GDPR, we will send your e-mail address to the ShopVote rating platform of Blickreif GmbH, Schulstraße 46, 80634 München (www.shopvote.de), so that they can send you a rating reminder by e-mail. You can revoke your consent at any time by sending a message to the data controller or to the rating platform.
9) Use of rating and seal of approval graphics
We have included ShopVote graphics on this website to display our ShopVote seal and the collected and/or aggregated ratings, where applicable.
This serves to protect our legitimate interests in an optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. The ShopVote graphics and the services advertised with them are an offer of Blickreif GmbH, Schulstraße 46, 80634 München.
When the ShopVote graphics are called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, the date and time of the call-up, the amount of data transferred and the source of the call-up (access data) and documents the call-up. This access data is not evaluated and is automatically deleted at the latest seven days after the end of your visit to the site. No other personal data is collected or stored by the ShopVote graphics.
10) Online marketing
Google Ads Conversion Tracking
This website uses the online advertising programme "Google Ads" and as part of Google Ads the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland („Google“). We use the Google Ads service to draw attention to our attractive offers on external websites with the help of advertising media (so-called Google Adwords). We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. Our aim is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred. The cookie for conversion tracking is set when a user clicks on an ad placed by Google. Cookies are small text files that are stored on your end device. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we will be able to recognise that the user has clicked on the ad and been redirected to this page. Each Google Ads customer receives a different cookie. Cookies cannot therefore be tracked across the websites of Google Ads customers. The information collected using the conversion cookie is used to create conversion statistics for Google Ads customers who have opted in to conversion tracking. Clients learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
. In the context of the use of Google Ads, personal data may also be transmitted to the servers of Google LLC in the USA. Details on the processing triggered by Google Ads Conversion Tracking and on Google's handling of website data can be found here: https://policies.google.com/technologies/partner-sites
. All of the processing described above, in particular the setting of cookies for the reading of information on the end device used, will only be carried out if you have given us your express consent in accordance with Article 6 (1) (a) of the GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the cookie consent tool provided on the website. You can also permanently object to the setting of cookies by Google Ads Conversion Tracking by downloading and installing the Google browser plug-in available at the following link:
11) Web analytics services
Google (Universal) Analytics
. All of the processing described above, in particular the setting of Google Analytics cookies for the reading of information on the end device used, will only be carried out if you have given us your express consent in accordance with Art. 6 Para. 1 lit. a of the GDPR. Without this consent, Google Analytics will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the cookie consent tool provided on the website. We have concluded an order processing agreement with Google for the use of Google Analytics, which obliges Google to protect the data of our site visitors and not to pass it on to third parties. For the transfer of data from the EU to the USA, Google refers to the so-called standard data protection clauses of the European Commission, which are intended to ensure compliance with the European level of data protection in the USA. Further information on Google (Universal) Analytics can be found here: https://policies.google.com/privacy?hl=de&gl=en
12) Retargeting/ Remarketing/ Referral advertising
Google Ads Remarketing
Our website uses the functions of Google Ads Remarketing, with which we advertise for this website in Google search results, as well as on third-party websites. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). For this purpose, Google sets a cookie in the browser of your end device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 Para. 1 lit. f GDPR. Further data processing will only take place if you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalise the ads you view on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-generational remarketing. To this end, Google will temporarily link your personal data with Google Analytics data in order to create target groups. In the context of the use of Google Ads Remarketing, personal data may also be transmitted to the servers of Google LLC in the USA. Details on the processing triggered by Google Ads Remarketing and on Google's handling of website data can be found here: https://policies.google.com/technologies/partner-sites
. You can permanently object to the setting of cookies by Google Ads Remarketing by downloading and installing the Google browser plug-in available at the following link:
Insofar as legally required, we have obtained your consent for the processing of your data as described above in accordance with Art. 6 Para. 1 lit. a of the GDPR. You can revoke your consent at any time with effect for the future. To exercise your revocation, deactivate this service in the cookie consent tool provided on the website or, alternatively, follow the option described above to object.
13) Tools and miscellaneous
13.1 CookieBar (Plentymarkets)
13.2 - Google Web Fonts
This site uses so-called web fonts provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland („Google“) for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. For this purpose, the browser you use must connect to Google's servers. This may also result in the transfer of personal data to the servers of Google LLC. in the USA. In this way, Google learns that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. If your browser does not support web fonts, a standard font will be used by your computer. Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy statement: https://www.google.com/policies/privacy/
13.3 Google reCAPTCHA
On this website, we also use the reCAPTCHA feature of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland („Google“). This function is primarily used to distinguish whether an entry is made by a natural person or is abused by machine and automated processing. The service includes the sending of the IP address and, if applicable, further data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 Para. 1 lit. f of the GDPR on the basis of our legitimate interest in determining individual responsibility on the Internet and the prevention of misuse and spam. In the context of the use of Google reCAPTCHA, personal data may also be transmitted to the servers of Google LLC. in the USA.
As far as legally required, we have obtained your consent for the processing of your data as described above in accordance with Art. 6 Para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future. In order to exercise your right of revocation, please follow the procedure described above for making an objection.
14) Rights of the data subject
14.1 The applicable data protection law grants you the following data subject rights (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the stated legal basis for the respective prerequisites for access:
14.2 RIGHT OF RESPONSE
If WE PROCESS YOUR PERSONAL DATA IN THE CONTEXT OF AN INTEREST PROCESSING, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING ON THE GROUNDS OF OUR PERSONAL INTEREST; NOBES ARISING OUT OF YOUR PARTICULAR SITUATION TO OBJECT TO SUCH PROCESSING WITH EFFECTIVE EFFECT FOR THE FUTURE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. FURTHER PROCESSING WILL STILL BE PROVIDED IF WE CAN PROVE THAT THERE ARE REASONS FOR THE PROCESSING THAT ARE REASONS FOR THE PROTECTION; NNEN, THEIR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL FREEDOMS, OR IF THE PROCESS IS FOR THE PURPOSE OF ENFORCING, EXTENDING OR DEFENDING LEGAL CLAIMS.
If YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN CANCEL THE OPPOSITION AS DESCRIBED ABOVE.
If YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.
15) Duration of storage of personal data
The duration of the storage of personal data is determined on the basis of the respective legal basis, the purpose of the processing and, if applicable, additionally on the basis of the respective statutory retention period (e.g. retention periods under commercial and tax law).
The duration of the storage of personal data is determined on the basis of the respective legal basis, the purpose of the processing and, if applicable, additionally on the basis of the respective statutory retention period (e.g. retention periods under commercial and tax law).
Where personal data is processed on the basis of explicit consent in accordance with Art. 6 Para. 1 lit. a GDPR, this data is stored until the person concerned revokes his/her consent.
If there are legal retention periods for data processed within the scope of legal business or legal business obligations on the basis of Art. 6 para. 1 lit. b GDPR, this data is routinely deleted after the expiry of the retention periods, provided that it is no longer required for the performance of the contract or the initiation of the contract and/or we have no justified interest in continuing to store it.
When personal data is processed on the basis of Art. 6 para. 1 lit. f GDPR, this data is stored until the data subject exercises his or her right to object pursuant to Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the purpose of asserting, exercising or defending legal claims.
When personal data are processed for the purpose of direct marketing on the basis of Article 6 (1) (f) of the GDPR, these data are stored until the data subject exercises his or her right to object in accordance with Article 21 (2) of the GDPR.
Unless otherwise stated in the other information in this declaration regarding specific processing situations, stored personal data will otherwise be deleted if they are no longer necessary for the purposes for which they were collected or otherwise processed.